Clark Real Estate is following all health advice and guidelines issued by the Australian Government, and The REIQ (Real Estate Institute Queensland) with regards to novel coronavirus (COVID-19).
As a result, our all of our staff are taking a precautionary and preventative approach and we ask all clients, owners, tenants and trades to do the same. At this stage, there have been no identified cases of coronavirus amongst our staff, and our services are operating as business as usual. However, we acknowledge that this situation continues to escalate on a daily basis, so preparedness is critical. We are all in this together and need to work co-operatively.
Inspections & Attendances at your Home
In accordance with recommendations from the REIQ and Government authorities, we will be taking the following precautions when showing properties:
– Before arranging inspections, all parties will be asked if they have any been feeling unwell and if they are living with, or have been in contact with anyone who is showing signs of being unwell. Inspections will not be organised unless the answers to these questions provide us with confidence that it is safe to proceed. Clients will be called again the day before an inspection
– Staff are bringing gloves to inspections. Clients will be encouraged not to touch any surfaces and instead ask the agent wearing gloves to operate doors, light switches, open windows or demonstrate fixture functionality.
– Staff are using and providing hand sanitiser to clients before entering a property and when leaving a property.
– Staff are not shaking hands with clients
– Staff regularly wash their hands and sanitise workspaces in accordance with government recommendations
– Staff are reducing document handling where practical. E-signing programs will be used where possible
If your place of residence is on the market for sale you or any member of the household meets any of the criteria below, please contact us immediately to discuss inspections or attendances options and alternatives:
– have visited or transited through China, Iran, South Korea or Italy in the last 14 days (please regularly monitor here for updates on countries that are added to this list)
– believe you may have been in contact with a case of coronavirus,
– are suffering from cold or flu-like symptoms, or feeling unwell.
If you have already had an inspection and met any of these criteria at the time, please contact us immediately on 07 3256 1600.
If you are at all concerned about your welfare, we encourage you to seek medical advice. We would advise ringing your doctor and, in line with advice of the Australian Government, isolate yourself at home for a period of 14 days a or until you have been tested for the virus and received a negative result.
We discourage anyone who may be considered vulnerable and/or is suffering from illness from attending open-homes, inspections, client meetings and other activities that involve interaction with others including:
– Pregnant women;
– Elderly people with underlying health conditions;
– People with compromised immune systems;
– People with serious health conditions such as cardiovascular disease, diabetes, high blood pressure or cancer. If this is you, please contact our office to discuss how we can manage an alternative. We have a number of options available to ensure you are receiving the highest possible service in the current circumstances.
What can I do to prevent the spread of illness?
It is very important that we all work together to reduce the risk of spread of any possible infection. We request that you practice good hand hygiene:
– regularly wash your hands with soap and water, especially before and after eating and after attending the toilet,
– avoid touching your face and mouth
– cough and sneeze into your elbow, not your hands
– avoid contact with people who are feeling unwell, and
– regularly disinfect your belongings and surroundings, especially your phone, door handles and other highly used items
Further information
Queensland Health Alerts
Queensland Health’s Frequently Asked Questions
Department of Health
Coronavirus (COVID-19) and how to protect yourself
Coronavirus Myth Busters
When and how to use surgical masks
Thank you for your support and cooperation on this matter, as always, the safety and wellbeing of all our vendors, buyers, owners, tenants, trades and our staff is our main priority. Should you have any questions, please do not hesitate to contact Mario 0439 911 171 or Annette 0420 942 379.
